Privacy Policy

Effective date: November 13, 2025
Last updated: November 13, 2025

Filio Labs ("we," "us" or "our") develops digital products and services for creators and their communities. This Privacy Policy explains how we collect, use, share and secure your personal information when you use our websites, mobile applications or other online services (collectively, the "Services").

1. Information we collect

We collect information that identifies, relates to, describes or could reasonably be linked to a particular individual ("personal data"). You may provide this information directly, or we may collect it automatically through your interactions with our Services.

1.1 Information you provide

CategoryExamples
Account detailsName, username, email address, phone number, mailing address or profile image that you provide when you register for an account.
Payment detailsPayment method, billing address and transaction data when you make purchases (processed by a third-party payment processor).
ContentComments, posts, messages or other content that you create or upload.
Customer supportInformation you provide when you communicate with us, such as questions or requests for assistance.

1.2 Information collected automatically

CategoryExamples
Device and usage dataIP address, device type, browser type, operating system, referring URLs, device identifiers, app version and the pages or features you access.
Cookies and similar technologiesWe use cookies, pixels and other tracking technologies to collect information about your interactions with our Services.

1.3 Information from third-party sources

We may receive personal data from third parties, such as marketing partners, analytics providers or social media platforms, to help us understand user demographics and improve the Services.

2. How we use personal data

PurposeDescription
Provide and improve the ServicesTo operate the Services, create and maintain your account, process transactions, deliver content, provide customer support and develop new features.
Personalize your experienceTo remember your preferences, display customized content and suggest products or features that may interest you.
Marketing and analyticsTo send you promotional communications (with your consent where required), conduct surveys and analyze how users interact with the Services.
Security and fraud preventionTo monitor, detect and prevent fraud, spam, abuse and other harmful activities; to ensure the security of our systems and users.
Legal obligationsTo comply with legal and regulatory requirements, respond to law enforcement requests, enforce our agreements and protect our legal rights.

3. How we share personal data

We may disclose your personal data in the following circumstances:

  • Service providers: We share information with vendors who perform services on our behalf, such as payment processing, hosting, analytics, marketing and customer support.
  • Affiliates and partners: We share information with affiliates or trusted business partners to help us provide and improve the Services.
  • Legal compliance and protection: We may disclose information to law enforcement, regulators or courts to comply with legal obligations.
  • Business transfers: If we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
  • With consent: We may share your information with third parties when you give us your consent to do so.

4. Cookies and tracking technologies

We use cookies and similar technologies to collect usage data, personalize content and measure the effectiveness of our marketing campaigns. Your browser may allow you to block or delete cookies, but this may impact your ability to use certain features.

5. User rights and choices

Depending on where you live, you may have certain rights regarding your personal data, including:

  • Access and portability: You can request to know what personal information we have collected about you.
  • Correction: You can request that we correct inaccurate or incomplete personal data.
  • Deletion: You can request that we delete your personal information, subject to exceptions.
  • Opt-out of certain processing: You can opt out of receiving marketing emails or targeted advertising.
  • Appeal: If we deny your request, you may have the right to appeal our decision.

6. International data transfers

If you are located outside the United States, your personal data may be transferred to and processed in the U.S. and other countries that may not offer the same level of data protection as your home jurisdiction.

7. Data retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Children's privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal data from children. If we discover that a child under 13 has provided us with personal information without parental consent, we will delete it.

9. Data security

We implement technical and organizational measures designed to protect your information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the Internet is completely secure.

10. Links to third-party websites

Our Services may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Services and, if required by law, by providing notice or obtaining consent.

12. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Filio Labs

Address: 123 Innovation Blvd., Plantation, FL 33324, United States

Email: privacy@filiolabs.com

Phone: (954) 555-0101